As a Junior Responsible Gaming Specialist you will:

Monitor and act on Jira cases, including account investigation and end-decision making;
Handle and close game provider/live casino reported RG cases;
RG customer monitoring, account investigations, tracking of behavior and risk level development;
Identify High Risk cases from BI-RG reports for all jurisdictions on a daily basis, followed by a risk
level assessment after account investigation;
Control RG Jira Backlog by managing SLA and priority notifications;
Assist the RG team in the training of RG Ambassadors and new employees;
Have a grasp of what aspects in the execution of the RG processes can be improved and raise this actively;
Promote RG missions internally as a part of our company DNA;
Be familiar with the RG rules that apply per each jurisdiction;
Support, guide and monitor CS teams and RG Ambassadors closely while they execute RG tasks and
respond to requests, monitoring the quality and accuracy of their applied RG actions;
Other tasks related to expanding and boosting RG at Kaizen.

Requirements:

Proven work experience in the online industry, in a customer-facing position;
Display a good understanding of the risks associated with online gaming;
Show keen interest and affinity for Responsible Gaming and its processes;
Ability to work under pressure whilst maintaining excellent attention to detail;
Competent at constantly meeting deadlines/managing SLA’s whilst understanding how to prioritize high risk cases;
Ability to work independently and take charge of tasks that are due in a timely manner;
Adept at supporting and guiding CS in a pleasant manner at all times (approachable/communicative/teamplayer);
Knowledge of English and Portuguese languages.